General terms & conditions
Valid as of May 21st, 2026
1. SCOPE
These terms and conditions (“Terms”) apply between Yazen Health AB, registered under number 559315-6234, Anckargripsgatan 3, 211 19 Malmö (“Yazen”), and you as a user (“User”, “you”) of the described service (“Service”). By downloading the Yazen App (“App”) and using the Service, you accept these Terms. These terms and conditions also apply to your visit to the website yazen.com (“Website”).
2. ABOUT THE SERVICE
Yazen is a Swedish company providing digital obesity and metabolic healthcare services designed to support long-term weight management and improved health outcomes. Yazen is a registered healthcare provider in Sweden and is subject to supervision by the Swedish Health and Social Care Inspectorate (IVO) and other applicable regulatory authorities.
The Service may include:
- medical evaluations and consultations,
- individualized treatment plans,
- behavioral and lifestyle support,
- support relating to nutrition, exercise, and mental wellbeing,
- educational content,
- health and progress monitoring,
- communication with healthcare professionals,
- and, where medically appropriate, prescription-based treatment.
Services are provided through Yazen’s digital platform, applications, and related communication channels.
The Service is intended to support users in achieving health and wellness goals but does not guarantee any specific medical outcome, weight-loss result, prescription, reimbursement outcome, or treatment result. All medical decisions are made independently by licensed healthcare professionals based on individual medical assessment and applicable clinical standards.
The Service is not intended for emergency healthcare or urgent medical situations. If you believe you are experiencing a medical emergency, you must immediately contact emergency services or your local healthcare provider.
Yazen may determine that digital care is not appropriate for your medical needs or situation. In such cases, Yazen may decline, pause, or discontinue digital treatment and instead recommend in-person care or another suitable healthcare provider to ensure safe and appropriate care.
Establishment of Healthcare Relationship
A healthcare relationship between you and Yazen is established when you have identified yourself using the applicable identification procedure; and Yazen begins providing individualized medical assessment, treatment, or healthcare services based on your personal health information.
Prior to this point, your use of the Website or App may be limited to general information, onboarding, administrative processes, or commercial information that do not constitute healthcare services.
Treatment Process
Upon contacting Yazen, you may initially receive digital support and onboarding guidance. If deemed appropriate, a licensed healthcare professional will perform a medical assessment, which may include health questionnaires, laboratory tests, and consultations.
Yazen’s treatment journey may consist of different phases, including: Connect, Change, and Clarity. The content, duration, and scope of each phase may vary depending on your individual treatment plan and selected services.
3. REGISTRATION
To use the service, you must download the app, identify yourself using the applicable identification procedure, and create a user account upon first use, in which you store your personal details.
You must be at least 18 years old. The service may only be used by you.
4. MEDICAL RECORDS AND PATIENT JOURNALS
As a registered healthcare provider, Yazen is legally required to maintain medical records and patient journals relating to the healthcare services provided to you.
A patient journal is created once a healthcare relationship has been established and Yazen begins providing individualized medical assessment, treatment, or healthcare services based on your identified personal data and health information.
Medical records are processed and stored in accordance with applicable healthcare, patient data, confidentiality, and privacy legislation.
Under applicable healthcare legislation, Yazen may be legally obligated to retain patient journals and related medical documentation for at least ten (10) years from the date of the last journal entry, even if you terminate your membership, close your account, or request deletion of your personal data.
Requests for deletion of personal data will therefore be handled subject to Yazen’s legal obligations to retain healthcare documentation and patient records.
5. USER RESPONSIBILITY
You are responsible for ensuring that the information you provide to Yazen is accurate, complete, and up to date. Failure to provide accurate health information may affect Yazen’s ability to provide safe and appropriate healthcare services.
To ensure appropriate medical care and advice, you are required to provide truthful information about your health, illnesses, current complaints, and medications, just as you would during a regular doctor's visit. In order to be eligible for the Service, blood tests at Yazen's partner facilities are required.
In case of acute illness while under Yazen's care, you are obligated to contact another healthcare provider or the emergency services immediately. Yazen must be informed of the acute illness.
You are obligated to keep your personal and user-specific data confidential, such as your identity and password, and not to disclose it to unauthorized persons. You are responsible for all activities that occur through your user account. In case of suspected unauthorized access or misuse, you must immediately take measures to secure access to the service and inform Yazen without delay at support@yazen.se.
In addition to these Terms and any instructions on the website that Yazen publishes from time to time, all applicable laws, regulations, government decisions, and generally accepted ethical and moral principles must be observed. Using the service in a way that harms or impairs Yazen or third parties is prohibited.
6. UNAUTHORIZED USE
Use of the service must always comply with applicable law, these Terms, and any applicable guidelines and instructions. Recording or sharing video or consultation conversations with Yazen's medical professionals is prohibited, unless otherwise required by mandatory legal provisions. Yazen reserves the right to temporarily or permanently exclude users from the service if there is suspicion of misuse or violations of applicable law, these Terms, guidelines, or other instructions related to the use of the app, to the extent permitted by law.
In the event of unlawful or unauthorized use of the app or service, you are obligated to compensate Yazen for all resulting damages, including legal and court costs as well as claims by third parties.
A temporary or permanent suspension under these terms may result in the termination of your access to the service.
7. LIMITATION OF LIABILITY
Yazen strives for high service availability but accepts no liability for disruptions caused by your hardware, other devices, networks, or software. Yazen is not responsible for third-party software, viruses, or other security attacks.
Yazen does not guarantee uninterrupted or error-free availability of the Service. Temporary interruptions may occur due to maintenance, technical updates, security measures, regulatory requirements, or circumstances outside Yazen’s reasonable control.
Yazen is entitled to temporarily interrupt the service for maintenance, troubleshooting, or updates.
Yazen accepts no liability for content linked to via the service, the app or the website.
Any liability of Yazen is limited to the total amount of fees paid by the affected user.
8. FEES AND PAYMENT
The fees specified on the Website, in the App (under your account), or otherwise agreed upon apply to the use of the Service.
Different prices may apply depending on:
- the selected membership type,
- treatment phase,
- geographical market,
- and the specific services utilized.
Yazen uses third-party payment service providers for payment processing and reserves the right to change payment providers, adjust prices, or introduce new fees in accordance with applicable law.
Medication and Pharmacy Purchases
Any medication that may be prescribed as part of the Service is prescribed solely following an independent medical assessment by a licensed healthcare professional.
Prescription medications are not sold by Yazen and are not included in the Service fees unless explicitly stated otherwise under mandatory local law. Medications are dispensed and sold separately by independent pharmacies, and a separate purchase agreement is entered into between you and the relevant pharmacy.
Any pricing examples, bundled offers, estimated monthly costs, or marketing materials referencing medication are provided for informational purposes only and do not constitute:
- a sale of medication by Yazen,
- a guarantee that medication will be prescribed,
- or a guarantee regarding medication pricing or availability.
The cost of prescribed medication may vary depending on pharmacy, dosage, availability and applicable national healthcare systems.
You are solely responsible for paying the pharmacy or other third-party provider for any prescribed medication unless otherwise required under mandatory law.
9. MEMBERSHIP, REVOCATION AND TERMINATION
You have the right to withdraw from your membership agreement within thirty (30) days from the conclusion of the agreement, provided that healthcare services have not yet begun to be provided at your request.
To the extent permitted under applicable law, the right of withdrawal expires once medical assessments, healthcare consultations, individualized treatment, laboratory testing, or access to individualized digital healthcare content have begun.
Membership can be cancelled via the "Cancel account" function in the app or by email to support@yazen.se .
Termination of your membership or deletion of your account does not automatically result in deletion of medical records that Yazen is legally required to retain under applicable healthcare legislation.
The contract between Yazen and you is valid as long as you have an active membership.
Yazen offers the following membership options:
- Membership without a fixed term : valid until further notice, can be cancelled with a notice period of 30 days.
- Fixed-term membership (6 or 12 months) : valid for the agreed period; early termination is not permitted. If no cancellation is received thirty (30) days before the end of the subscription period, the membership will automatically renew as a no-fixed-term membership with monthly payments, which can then be cancelled with thirty (30) days' notice.
- Prepaid membership (6 or 12 months): paid in full in advance. If no cancellation is received within thirty (30) days, the membership will automatically renew as a membership without a fixed term.
During your membership, you will progress through various phases, from Connect to Change to Clarity. The cost depends on the chosen membership type, the specific phase, and the services used. You can find more information about the various phases and fees related to them on the Website and in the App.
10. PERSONAL DATA AND COOKIES
Information on the processing of personal data by Yazen can be found in the privacy policy at yazen.com/uk/privacy-policy.
Information on Yazen's use of cookies can be found in the cookie policy at yazen.com/uk/cookie-policy.
11. INTELLECTUAL PROPERTY
All rights to the service, the technical solution, content, trademarks, and other material of Yazen are exclusively held by Yazen. Any use, reproduction, or distribution not expressly permitted is prohibited and will be considered a criminal offense, unless expressly allowed by these Terms and Conditions. Yazen reserves the right to take legal action in the event of unauthorized use of its intellectual property.
All intellectual property rights arising from the provision of the service belong exclusively to Yazen. These exclusive rights include the right to modify, distribute, or assign these results.
If you post inappropriate content, especially offensive or illegal content, on the service, Yazen is entitled to remove it and block your access to the service.
12. FORCE MAJEURE
If Yazen's performance of its obligations is impaired or prevented due to circumstances beyond its control, such as strikes, pandemics, labor disputes, fires, accidents, war or threat of war, terrorist attacks, natural disasters, restrictions on energy supply, exercise of sovereign power, changes in laws or governmental regulations, failures of public communication systems, and disruptions or delays in services provided by suppliers or subcontractors due to the aforementioned circumstances, which Yazen could not reasonably have foreseen and whose consequences Yazen could not reasonably have avoided or overcome, this shall constitute grounds for exclusion of any claims for damages or other penalties.
14. NOTICES
You must provide an email address and phone number in your user account so that Yazen can send you information such as confirmations, reminders, and other messages. You must notify Yazen immediately of any changes.
Emails are considered delivered once sent. Notifications may be sent via email, SMS, or through notices on the website.
15. CHANGES
Yazen reserves the right to change the scope and features of the service. Any such changes will be communicated via the website or email.
Yazen is also entitled to adjust prices and these Terms. The current version applies from the date specified in the Terms and applies if the user uses this service after that date or otherwise accepts the new terms. The current and valid version of these Terms can always be found on the website.
In the event of significant changes to the service and these terms and conditions, you are entitled to terminate your membership within thirty (30) days of the changes taking effect. If you do not terminate your membership within this period, the changes will be deemed accepted.
16. APPLICABLE LAW, DISPUTES AND COMPLAINTS
These terms and conditions are governed by Swedish law, with the exception of mandatory provisions applicable at the users' place of residence. Any disputes arising from these terms and conditions will be settled by a Swedish court, unless mandatory law at the users' place of residence provides otherwise.
If you have any objections, complaints, or comments regarding the service, please contact Yazen at the following email address: support@yazen.se. You also have the option of submitting complaints to the Swedish Health and Welfare Inspectorate (IVO).
17. ENTRY INTO FORCE
These Terms will come into effect on May 21, 2026 and will replace all previously applicable terms and conditions for the service.